About Restoration Express
Do you use subcontractors?+
No. Unlike most restoration companies, our own trained crew handles all structural repair, cleaning, demolition, and rebuild work. We only bring in trusted partners for highly specialized tasks like water extraction and emergency tree removal — and we coordinate everything so you never have to chase down multiple companies.
How fast do you respond to emergencies?+
We target a 2-hour response time for emergency calls. Our team is on call 24 hours a day, 7 days a week — including nights, weekends, and holidays. When you call at 2 AM, someone answers and a crew dispatches immediately.
What areas do you serve?+
We are based in Lafayette, Indiana and serve the greater Lafayette and West Lafayette area, as well as surrounding communities throughout central Indiana. Call us at (765) 806-3473 to confirm we cover your area.
Are you licensed and insured?+
Yes. Restoration Express is fully licensed and insured. We carry general liability insurance and our crew is covered throughout the duration of every project. We're happy to provide documentation upon request.
Insurance & Costs
Does homeowner's insurance cover storm damage?+
In most cases, yes. Standard homeowner's insurance policies typically cover damage caused by wind, hail, lightning, and other storms. Coverage varies by policy and deductible. We work directly with your insurance adjuster and prepare thorough documentation to support your claim and help ensure nothing gets missed.
Do you work with insurance companies directly?+
Yes. We understand what insurance adjusters need and we document every detail of the damage — photos, measurements, and written assessments. We communicate directly with your adjuster throughout the process so you don't have to play middleman.
What if my insurance claim is denied?+
If your claim is denied, we can walk you through the appeals process and ensure the adjuster has complete documentation of the damage. We can also provide an independent estimate for out-of-pocket repairs. Our goal is to make sure you understand all of your options.
How much does restoration cost?+
Costs vary widely depending on the type and extent of damage. Because we don't use subcontractors, our pricing is transparent — you won't see hidden markups. We provide a detailed written estimate before any work begins. For most insurance-covered jobs, your out-of-pocket cost is limited to your deductible.
The Restoration Process
What happens after I call?+
After you call, we dispatch a team to your property as fast as possible. We start with emergency securing — board-ups, tarps, or tree removal — to stop further damage. Then we do a full assessment, document everything, and walk you through the scope of work and next steps. No surprises.
How long does restoration take?+
Timeline depends on the severity of the damage. Emergency securing can happen within hours. Minor repairs may take a few days. Major structural rebuilds can take several weeks. Because our crew works on our schedule — not a subcontractor's — timelines are faster than most. We'll give you a realistic timeline during the assessment.
Do I need to leave my home during restoration?+
It depends on the extent of the damage. For minor repairs, most homeowners stay in their home. For major fire or structural damage, temporary relocation may be necessary for safety. We'll advise you honestly based on the conditions and can help coordinate with your insurance company regarding temporary housing coverage.
What is a board-up and when do I need one?+
A board-up is the installation of plywood or similar material over broken windows, doors, or open sections of your structure to secure it from weather, animals, and unauthorized entry. You need one any time your home has an opening caused by storm, fire, or impact damage. We provide 24/7 board-up and tarping services — call us immediately after a loss.
Fire & Water Damage
Can smoke damage be fully removed?+
Yes, in most cases. Smoke and soot damage requires specialized cleaning techniques and in some cases, replacement of affected materials. Our team handles structural cleaning and odor removal, and we coordinate with our contents restoration partners for belongings, furniture, and personal items. Acting fast reduces the extent of permanent damage.
What's the risk of waiting to address water damage?+
Water damage gets significantly worse the longer it sits. Within 24–48 hours, mold can begin to grow. Structural materials like drywall, insulation, and wood begin to deteriorate quickly. Acting fast limits the damage, lowers the cost of repairs, and prevents health hazards. Call us immediately after a water loss — every hour matters.
Do you handle mold remediation?+
We handle structural repairs associated with mold damage. For full mold remediation and air quality testing, we work with certified specialist partners who meet our standards. We coordinate the full scope so nothing falls through the cracks.